Terms of service

TERMS AND CONDITIONS

1. General Information

This website is operated by Klemen Kozole s.p. (hereinafter referred to as "we", "us", or "our"). By accessing or using our website (Licksy Shop), you agree to be bound by these Terms and Conditions.

Company details:
Klemen Kozole s.p.
Address: Pod kostanji 14, 3000 Celje, Slovenia
VAT number: SI78426235
Email: info@licksyshop.com

The company is registered in the Business Register of Slovenia.

2. Products and Services

We sell pet-related products through our online store. All product descriptions and images are provided for informational purposes only. We reserve the right to modify or discontinue products at any time without notice.

3. Pricing and Payment

All prices are displayed in EUR and include VAT where applicable. We reserve the right to change prices at any time.

Payments are processed securely through third-party providers such as Shopify Payments, PayPal, or other payment gateways.

4. Shipping and Delivery

We offer international shipping. Products may be shipped from international warehouses. Shippimg is FREE of Charge

Estimated delivery times:

  • EU: 7–14 business days

  • International: 7–14 business days

Please note that delays may occur due to customs or logistical factors beyond our control.

5. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection laws, customers have the right to withdraw from the purchase within 14 days of receiving the goods without giving any reason.

To exercise this right, please contact us at:
info@licksyshop.com

Returned items must be unused and in original condition.

6. Returns and Refunds

Refunds will be issued after we receive and inspect the returned product. Shipping costs for returns are generally the responsibility of the customer unless the item is defective or incorrect.

We reserve the right to refuse returns that do not meet our conditions.

7. Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

8. Intellectual Property

All content on this website (images, text, branding) is the property of Licksy Shop and may not be used without permission.

9. Privacy

Your personal data is processed in accordance with our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Slovenia.

11. Changes to Terms

We reserve the right to update these Terms at any time. Changes will take effect immediately upon publication on the website.

12. Contact Information

If you have any questions regarding these Terms, please contact us at:
info@licksyshop.com